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02 — What You Will Learn

Build real skill for a career in aviation

Develop the operational knowledge, practical skills and professional confidence needed to prepare for a career in airport terminal operations.
  • Airport Operations

    Understand the structure of an airport and how terminal operations function

  • Passenger & Baggage Handling

    Learn the fundamentals of passenger processing, check-in, boarding and baggage movement.

  • Safety & Security

    Develop awareness of airport safety procedures, security protocols and emergency preparedness.

  • Terminal & Airside Operations

    Understand the relationship between terminal activities, airside operations and different airport stakeholders.

  • Customer Service

    Develop professional skills for handling passengers, queries, special requirements and service situations.

  • Aviation Systems & Processes

    Gain an introduction to the systems, terminology and processes used in modern airport operations.

  • Professional Skills

    Build communication, teamwork, confidence, workplace etiquette and professional grooming.

  • Workplace Readiness

    Apply your learning through practical activities, scenarios and On-the-Job Training opportunities, where available