02 — What You Will Learn
Build real skill for a career in aviation
Airport Operations
Understand the structure of an airport and how terminal operations function
Passenger & Baggage Handling
Learn the fundamentals of passenger processing, check-in, boarding and baggage movement.
Safety & Security
Develop awareness of airport safety procedures, security protocols and emergency preparedness.
Terminal & Airside Operations
Understand the relationship between terminal activities, airside operations and different airport stakeholders.
Customer Service
Develop professional skills for handling passengers, queries, special requirements and service situations.
Aviation Systems & Processes
Gain an introduction to the systems, terminology and processes used in modern airport operations.
Professional Skills
Build communication, teamwork, confidence, workplace etiquette and professional grooming.
Workplace Readiness
Apply your learning through practical activities, scenarios and On-the-Job Training opportunities, where available